FAQ

Appointments

Appointments are strongly encouraged. These are available Monday to Friday between 7.30am and 4pm. Appointments can be booked online here.

Please cancel any appointment you no longer require. Failure to do so will result in a missed appointment fee. 

You need to ask our reception staff if you require a longer appointment. Longer consultations attract larger fees. A separate appointment is required for each patient seen. 

Remember to arrive 5 minutes before your appointment. You will have a much better chance of being seen on time.

Seriously ill patients are always seen urgently. Our commitment to running on time is important to us, but cannot be guaranteed.

Fees

We do not bulk bill (ie discount) our services. All payment is required on the day of consultation.

Pensioners, Health Care Card Holders and Children are not bulk billed. Veterans Affairs patients should discuss their billing arrangements with reception.

A standard consultation costs $80. Most appointments are standard. A full schedule of other fees is available on request.

In addition to consultation fees, we may charge additional fees for procedures performed. These procedures will usually incur a 'consumables fee'. This is to defray the cost of medical supplies and equipment. Medicare does not cover this cost.

Medicare does 'cover' some of the cost of the procedures themselves. Item numbers will be supplied on your receipt. These item numbers enable Medicare cardholders to attract a rebate from Medicare.

We charge a 'gap' on both consultation and procedural items. This gap is currently $45 on most item numbers. Thus a consultation and procedure, performed on the same day, will incur a gap fee of approximately $90, plus possibly a consumables fee.

Most Pathology tests are bulk billed if you have a valid Medicare card. These billings are generated by an unrelated pathology company.

Workers Compensation patients must provide full details, including claim numbers, as soon as possible after their first visit. If your Employer and/or the Insurance Company deny your Workers Compensation claims then you are responsible for any outstanding accounts.

Motor Vehicle Accident patients pay on the day of consultation. You can submit your receipt to the Insurance Commission of WA for reimbursement once your claim is accepted.

Results

It is your responsibility to follow up on your test results.

The on-site pathology lab at our CBD medical centre will email results directly to you if organized at the time of collection but an appointment will be required for any interpretation.

Please feel free to phone reception regarding your results during the working day. Hard copies are available at reception. More complex outcomes may need to be discussed with our nursing staff. However, our nurses may not be available at the time of your call. If this occurs, our nursing staff will contact you by phone, when they can.

If your test results are ABNORMAL and/or require follow up, you will be asked to make a follow up appointment with your doctor. These follow up appointments attract a fee, just like any other consultation.

It is NOT possible for us to transmit any results, referrals or scripts electronically at this stage.

Prescriptions and Referrals

We encourage you to make an appointment with the Doctor for repeat prescriptions and referrals.

Lost referrals and prescriptions are not just a nuisance for you. We will replace them for you at a cost of $25.

After Hours

After hours medical attention is available by contacting our deputising service (WADMS) on 9321 9133. They will visit your home. WADMS will outline the fees when you phone them. However, if the matter is urgent you should attend your local hospital emergency department or call an ambulance immediately

Vaccinations

We are an approved Yellow Fever vaccination centre.

Make sure you are up to date with all your vaccinations. We can provide vaccination advice specific to your travel itinerary.

We stock many vaccines as well as antimalarials and travel medicine kits.

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